Terms & Conditions

Last updated: 2 October 2026

These Terms & Conditions apply to treatments, consultations, treatment packages and other services purchased or booked with Hera Laser & Skin.

Please read them carefully before making a booking or purchasing a treatment or package.

By booking an appointment, purchasing a service or treatment package, or proceeding with treatment, you agree to these Terms & Conditions.

1. About Hera Laser & Skin

Hera Laser & Skin provides laser hair removal, skin and aesthetic treatments from our clinic at:

Hera Laser & Skin
275 Otley Road
Weetwood
Leeds
LS16 5LN

Telephone: 07464 166739
Email: info@heramedicalandbeauty.co.uk

References to “Hera”, “we”, “us” and “our” in these terms mean Hera Laser & Skin.

2. Consultations and treatment suitability

Some treatments require a consultation, assessment and/or patch test before treatment can begin.

Treatment is subject to suitability. We may postpone, amend or decline a treatment where we reasonably consider this necessary for safety, clinical suitability or treatment effectiveness.

Clients must provide accurate and complete information about matters relevant to treatment, including medication, medical conditions, allergies, previous treatments and any changes in circumstances that may affect suitability.

A consultation does not guarantee that a particular treatment will be suitable.

3. Booking and payment

Prices shown on our website are in pounds sterling.

Payment may be required in full when purchasing a treatment, course or package online.

An online purchase does not necessarily constitute confirmation of a treatment appointment. Where appropriate, Hera will contact you to arrange your consultation, patch test or treatment schedule.

We reserve the right to correct genuine pricing, description or administrative errors before treatment is provided.

4. Important refund policy

Except where required by law, payments for treatments, treatment courses and treatment packages are non-refundable once paid.

We do not provide discretionary cash refunds simply because a client:

• changes their mind;
• decides not to continue with treatment;
• no longer wishes to use the remaining sessions in a package;
• moves away or becomes unavailable;
• fails to attend appointments; or
• does not achieve a particular cosmetic result where the treatment has otherwise been provided properly and with reasonable care and skill.

Where appropriate, Hera may choose to offer rescheduling, alternative treatment or account credit. Any such arrangement is at our discretion and does not create an ongoing entitlement to a refund or credit.

Nothing in these terms affects any statutory rights or remedies that cannot legally be excluded.

5. Online purchases and cancellation rights

Where a statutory cooling-off or cancellation right applies to a service purchased online or at a distance, that legal right takes precedence over our normal non-refundable policy.

Where you ask us to begin providing a service during a statutory cancellation period, you may be required to pay for the proportion of the service already provided if you subsequently exercise a valid cancellation right.

Where a service has been fully performed during the cancellation period following the required express request and acknowledgement, the statutory right to cancel may end.

6. Appointments, cancellations and rescheduling

If you are unable to attend an appointment, please contact Hera as soon as possible.

Cancellation or non-attendance does not automatically create an entitlement to a cash refund for a prepaid treatment or package.

Where we agree to move an appointment, the payment will normally remain allocated to the relevant treatment or package.

Hera may need to change an appointment because of staff availability, equipment issues, safety concerns or circumstances outside our reasonable control. Where this happens, we will aim to offer a suitable alternative appointment.

If Hera is unable to provide a prepaid service and cannot offer a reasonable alternative, any rights you have under applicable consumer law will remain unaffected.

7. Treatment packages and courses

Treatment packages are sold on the basis described on the relevant product or treatment page at the time of purchase.

The number of sessions and treatment areas included will be those stated in the package description.

Any validity period stated on the website, booking confirmation or consultation documentation will apply to the package.

Unused sessions do not automatically entitle the client to a cash refund.

Promotional packages and discounted courses may have additional conditions which will be made clear when the offer is purchased.

8. Laser hair removal

Laser hair removal results vary between individuals.

Factors including hair colour, hair density, skin type, hormones, medication, treatment intervals and adherence to pre-treatment and aftercare instructions can affect results.

We cannot guarantee complete or permanent removal of all hair.

Maintenance treatments may be required.

Where a patch test or consultation is required, treatment cannot proceed until Hera is satisfied that it is appropriate to do so.

9. Skin and aesthetic treatments

Results from skin and aesthetic treatments vary from person to person and cannot be guaranteed.

Photographs, testimonials, case studies and treatment descriptions are provided for general information and should not be interpreted as a promise that every client will achieve identical results.

10. Client responsibilities

Clients are responsible for following all pre-treatment and aftercare advice provided by Hera.

Failure to follow instructions may affect treatment results and may increase the likelihood of unwanted reactions or complications.

You must inform Hera of any relevant change in your health, medication or circumstances before treatment.

11. Refusal or postponement of treatment

Hera may decline or postpone treatment where we reasonably consider treatment to be unsuitable, unsafe or contrary to professional treatment protocols.

This may include circumstances where required preparation has not been followed, relevant information has not been disclosed or treatment would not be appropriate at that time.

12. Treatment results

Individual biological responses vary.

While Hera aims to provide treatments professionally and to an appropriate standard, no specific cosmetic outcome can be guaranteed.

Dissatisfaction with the degree of improvement alone does not automatically create an entitlement to a refund where the service has been provided as described and with reasonable care and skill.

This does not affect statutory remedies where a service has not been performed with reasonable care and skill or otherwise does not conform to the contract.

13. Klarna and third-party payment providers

Where Klarna or another third-party payment provider is available, eligibility and payment arrangements may be subject to that provider's own terms and approval process.

Using a third-party payment provider does not alter Hera's treatment, booking and cancellation terms.

Any statutory refund or cancellation rights remain unaffected.

14. Website information

We aim to ensure that treatment descriptions, prices and other information published on our website are accurate.

Occasionally information may contain typographical, technical or administrative errors.

Website information is general in nature and is not a substitute for an individual consultation or suitability assessment.

15. Promotions and offers

Promotional prices and special offers may be available for limited periods and may be subject to specific conditions.

Unless expressly stated otherwise, offers cannot be combined.

Any additional conditions applicable to an offer will be communicated when the offer is made available.

16. Consumer rights

Nothing in these Terms & Conditions excludes or restricts rights that consumers are entitled to under applicable UK law.

Services must be provided with reasonable care and skill. Where statutory requirements are not met, remedies may be available under consumer law.

17. Liability

Nothing in these terms excludes or restricts liability where it would be unlawful to do so.

Hera is not responsible for losses caused by information being withheld by a client, failure to follow treatment instructions or circumstances outside our reasonable control, except where liability cannot legally be excluded.

18. Complaints

If you are unhappy with any aspect of our service, please contact us so that we have an opportunity to investigate and respond.

Email:

info@heramedicalandbeauty.co.uk

Please include your name, contact information and sufficient details for us to understand the issue.

19. Privacy

Personal information is handled in accordance with our Privacy Policy.

Information relating to health, treatment suitability and treatment history may be collected where necessary to provide services safely and appropriately.

20. Changes to these Terms

We may update these Terms & Conditions periodically.

The version applying to a particular purchase will normally be the version in force when the relevant contract was entered into, unless a change is required by law.

21. Governing law

These Terms & Conditions are governed by the laws applicable in England and Wales.

Nothing in this section removes any mandatory consumer protection rights that apply to you.